---
title: We're hiring! Customer support executive
description: We're hiring! Customer support executive
---

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# We're hiring! Customer support executive

November 7 2014 / By **Charlie Rapple**

## About Kudos

For more information about Kudos, see our [full listing of current job opportunities](https://blog.growkudos.com/2014/11/07/hiring-nov-14/), or look around our [website](http://www.growkudos.com/).

## About this role

The Customer Support Executive reports to Kudos’ Product Manager, and provides essential end-user support to researchers using Kudos. You will be the first point of contact for these end users, ensuring they have a positive user experience, and feeding back any potential improvements and developments to the Product Manager. You will have the opportunity to support and shape the services we offer to a wide range of stakeholders, including publishers, universities and academic authors.

We are looking for someone with excellent communication skills, who enjoys problem-solving and helping others. You will need to be technically savvy, as you’ll use a variety of systems (training will be given).

The Customer Support Executive will be based at our Oxford office (62 Church Road, Wheatley, OX33 1LZ); remote working may be considered for the right candidate.

## Responsibilities

- Managing end-user support queries for authors using the online system, including pulling together any required reports
- Reporting any bugs and technical tasks to the Development Team
- Working with the Product Manager to create end-user support materials, and reviewing and refining the end user experience
- Reporting any potential improvements and developments to the Product Manager
- Working in conjunction with the Kudos Account Executive to make sure that user queries are answered in an agreed timeframe
- Ensuring related documentation is kept up to date and stored within our online repository.

## Requirements

Experience of publishing or academia would be an advantage, though this may also provide the right candidate with an entry into academic publishing. A degree is helpful in that it gives you an understanding of the academic environment. Your CV should demonstrate:

**Essential**

- Excellent written English and attention to detail
- Examples of: 
    - communication skills and experience
    - problem-solving experience
    - organizational skills
    - customer support
- The ability to prioritise effectively and meet deadlines
- Confidence, ambition and self-motivation
- The ability to work well in a team, and by yourself
- Flexibility and enthusiasm for “getting the job done” whatever tasks are required
- Computer and web literacy, ideally including Word, PowerPoint and Excel.

**Desirable**

- Any database, mark-up or HTML experience
- Second language.

## Salary and benefits

This is a full-time role with a salary of £18,000–24,000 pa, depending on experience, and 25 days’ annual leave.

## Application

To apply, please send your CV together with a covering letter outlining why you’re right for this role, to:

Lou Peck, Kudos Product Manager: [lou@growkudos.com](mailto:lou@growkudos.com)

**Closing date for applications is 28th November 2014**

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